In placing an order with The Juice Kit, you are in accordance and acceptance of our full Terms & Conditions.
BOOKING YOUR ORDER
All orders must be placed at least 3 days prior to your preferred start date. Orders can be made 24 hours a day, 7 days a week only on our website. We regret to inform that we do not accept orders by phone or email at present. Currently, we only offer start dates from Monday to Saturday so be sure to place your orders at least 3 days prior to your preferred start date.
We do not do delivery on Saturdays and Public Holidays
In the event that your preferred start day is not available, this means that we are fully booked out for orders on that day. We seek your kind understanding on this matter as we only produce a limited number of cleanse packages/ juices per day. If in any case you urgently need to start on the day that is booked out, do give us a call and we will try our best to accommodate to your request.
A confirmation email will be sent to you once you have placed an order with us. Please check that the start date, nominated delivery address and any other special requests are accurate to the email that you receive.
CANCELLATIONS/RESCHEDULING/ALTERATIONS OF CLEANSE PACKAGE
If your plans have changed and you would like to make any cancellation, we have to be notified by phone (and confirmed in writing) or email during our normal working hours (9.30am-6.00pm) within no less than 3 days prior to your scheduled start date. For example, if your delivery is on a Tuesday, you must cancel by Friday 11.59pm. This applies to any rescheduling of start dates and/or altering of juice packages or number of participants as well. We regret to inform that any late cancellations/rescheduling/altering of juice packages will be charged the full price. Any cancellations made within the time deadline will not be refunded however, and only credits will be provided for future usage valid for 6 months from the date on which they are issued. If you hold any valid medical reasons and request for late cancellation, we will handle such incidents on a case-by-case basis and will require written proof of condition from your doctor.
GENERAL
Your booking will only be confirmed once we have received payment. Payment can be made via Paypal, credit or debit cards. Cheques or cash on delivery will not be accepted. All our juices are freshly made-to-order, cold-pressed in our kitchen using the Norwalk Hydraulic Cold-Pressed Juice Extractor, air-tight sealed in bottles and be delivered to your doorstep as fast as possible. Free cooler bag will be provided for our cleansing kit.
The juices do not contain any preservatives and are unpasteurized so they have to be refrigerated immediately upon delivery according to our instructions and consumed on the scheduled start date. Failure to comply with the above will jeopardize the freshness of your juices, which we are not liable for and we will not offer any refund or credit for juices which have spoiled.
